Shop Policies
INTERNATIONAL SHIPPING
If you do not see shipping to your country available on the website, please message me as I can usually add it.
PinsbyT will not misrepresent the value on a customs form. Buyers are responsible for all duties/taxes that may apply to their order after it is shipped.
All international orders are shipped with Pirateship Simple Export Rate. Depending on the country, it may take four or more weeks for your package to arrive.
COMBINED ORDERS
We do not offer combined shipping for preorders at this time, as it can easily cause confusion and increase the risk of packing mistakes while fulfilling orders. However, I do offer combined shipping for in hand orders as long as the second order is placed within an hour of the first, and you reach out to me to request the orders be combined within that timeframe.
TRADING/SELLING
Please remember that by placing an order, you agree to my resale/trading policy~
-For pending preorders, you may sell for DS only. (Please message me for address changes). I have no policy against trading POs.
-Once in hand, please do not resell any of our pins for more than 2x original listing price. Example: if a pin is $25 at drop, do not sell for more than $50. That being said, if I find that you are only purchasing to constantly flip/trade bait then it can result in a ban from the shop.
-P4P pins may only be traded or sold for ≤ DSS. This is a very strict, zero tolerance policy.
-DSS// Drop price + original shipping paid + shipping to new home
Example: If you purchase four p4p pins in one order & pay $6 for shipping, you need to split that charge between the pins if you decide to sell. It is no longer DSS if you decide to sell all four pins & add the full original shipping amount to each one.
If you ever have a question on what DSS price should be, please don't hesitate to reach out to me. If I find you are not following DSS rules for p4p pins, it results in an instant ban, as well as a refund for all outstanding orders.
Stained glass:
-There are no trading/reselling policies for stained glass. I just ask that if you are reselling on second hand platforms/marketplaces, that you include my shop name in the description.
Please note: Breaking the trading/reselling policy is not the only way to be banned from the shop. If I find that your actions within the community are distasteful, disrespectful, or harmful then that will also result in a ban.
PREORDERS
On average, these take 2-8 months to be fulfilled. All pin updates will be posted on my second account
( instagram.com/pinsbytllc ), and some are saved to the "Updates" story highlight on my main account as well. I usually reach out to my manufacturers weekly for pin updates.
If you purchase any in hand pins with a preorder item, your order will not ship until the preorder arrives. Please place separate orders if you do not wish to wait for the in hands.
ADDRESS CHANGES & TOT
Address changes can be sent to me at any time. For in hand pin sales please send them ASAP as I usually have a quick turn around time. The original buyer must be the one to reach out, and verify the original name, address, & email on the order.
Turn around time for in hand orders is usually 2-7 business days.
GRADING POLICY
Please remember that I consider myself to be a lenient grader. All pins are handmade so flaws are inevitable.
We do not consider flaws on the side/back of pins
while grading.
STANDARD/MIXED/PRESALE GRADE:
These are always A/B grade pins. I usually use this grading for preorders & fillers. Most presale grade pins will be A grade unless a batch has more flaws, in that case the best B grades will be sent out. I will do this in order of purchase.
P4P:
P4P pins are not graded as they are pay for production/pin.
A GRADE:
A grades are the best of the batch. These pins may have flaws that are only noticeable upon close inspection. Flaws include but are not limited to small specs in enamel/print, slightly under/over filled enamel, flaws only visible when pin is held at an angle etc.
B GRADE:
B Grade pins will have more noticeable flaws upon closer inspection. These flaws can be, but are not limited to larger pin pricks or bubbles in enamel/print, more noticeable under/over filled enamel, effect defects, larger specs in enamel/print etc. When looked at from a distance, these flaws are usually not visible.
C GRADE:
These pins have bigger flaws that I consider noticeable even when looking at a distance. Flaws include large areas of underfilled, missing, or overfilled enamel, more noticeable chips in enamel, areas of miscolored enamel etc.
Every batch of pins will have different flaws, so every batch will be graded slightly different. If a batch has a common flaw, I will usually not consider it when grading and include that in the item description. Please make sure to read item descriptions before making your purchase.
RETURN POLICY
All sales are final, and I do not accept returns. That being said, if you ever have any issues with your order please email me (Pinsbyt@gmail.com)
If something is wrong with your order, I ask that you reach out within 7 days of it being delivered.
LOST MAIL
I am not responsible for lost or stolen mail. Once your package has been dropped off, what happens to it is completely out of my control. All domestic packages are shipped via USPS, and if any issues occur you should reach out to your local post office. If you are having difficulty getting in contact with someone at USPS, please email me. I will be happy to help!